Terms and Conditions

This is our Terms and Conditions you will be asked to accept when visiting and making any purchases from our website. This document can and will change without notice and it is your responsibility to keep yourself up to date with the latest version each time you visit or purchase anything from this website.

Product Descriptions

New Age Smoke and its affiliates attempt to be as accurate as possible however we do not warrant that product description or other content is accurate complete reliable, or error-free.

From time to time there may be information on New Age Smoke that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct the errors, inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.


New Age Smoke products are not intended as nicotine replacement therapy, nor are they a cessation device. They are intended for use by existing smokers aged 18 or over as an alternative to tobacco cigarettes.

New Age Smoke electronic cigarettes contain no tar or tobacco or any of the 1000's of poisons normally associated with tobacco smoking. It does contain nicotine and therefore is not to be used by children, pregnant or breastfeeding woman or persons in ill health including heart conditions, high blood pressure, diabetic or asthma.

New Age Smoke takes great care in supplying products that contain pharmaceutical grade ingredients and can not be held responsible for any negative reaction to any of our products.
Do not use these products if you are allergic to any of the ingredients in our electronic cigarettes. If you are unsure please consult your doctor. A summary of the ingredients can be found in our FAQ section elsewhere on our website.

Age Verification, 18+

As required by law and our moral standards, New age Smoke will not sell any products to anyone under the age of 18 years.

Age verification will be done in the following manner:

  1. Confirming you are 18+ when encountering the Age Verification pop-ups on the website
  2. Your acceptance of these Terms and Conditions.

If there is any reason to suspect you are below the age of 18 years, the following procedures will apply:

  1. We will check if your Paypal account is a “Verified” account, failing that
  2. We will call the telephone number you supplied during the checkout procedure, failing that
  3. We will contact you for payment for “Signed-For” delivery. This will include the delivery person asking for an identification document confirming your age, failing that
  4. If we have any reasonable suspicion that you are making a false age declaration, we retain the right to cancel any purchases you made, close your account and ban your IP address from accessing our website.

Your purchase will not be refunded and will instead be used to offset the costs involved in attempting to verify your age and PayPal will be notified of your engagement in a Restricted Activity as set out in section 9.1 of the PayPal user agreement.


You shall not hold New Age Smoke liable for any claim or consequential direct or indirect damages (including loss of business, profits, depletion of goodwill and similar losses including legal and other professional fees and expenses).


Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and exclude delivery. Delivery costs are calculated on the total value of your shopping cart and will be added during the check-out process.


Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur New Age Smoke cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon the supply of goods.

Delivery and Returns

New Age Smoke returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without an RA number will not be refunded.


If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in the original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.

If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure the package that you are returning. We suggest the use of a carrier that can provide you with proof of delivery. New Age Smoke will not be held responsible for items lost or damaged in transit.

All shipping back to New Age Smoke is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customer's expense.

If you are returning items for exchange please be aware that a second charge may apply.


For reasons of hygiene and public health, refunds/exchanges are not available for used and opened products (this does not apply to faulty goods – faulty products will be exchanged like for like)

eLiquid Returns 

For health & safety reasons we do NOT accept returns for eLiquids.

Discounted or our end of line products can only be returned for repair no refunds or replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact New Age Smoke immediately, this will be given special priority and if the item is in stock you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto your credit/debit card.

Delivery service

We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

All small orders are sent out via Royal mail / An Post 'Regular Class Post Service' If you require your order to be sent out via recorded packet service etc, Please contact us in this regard. Delivery options which require a signature for example. If you are not present a card will be left to advise you to pick up your goods from the local sorting office.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.

Export restrictions

At present New Age Smoke only sends goods within the UK and Ireland. We plan to add exports to our services in the future. If however, you have a special request please contact us your requirements.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.


We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. New Age Smoke uses industry-standard practices to safeguard the confidentiality of your personally identifiable information, including ‘firewalls’ and secure socket layers where applicable.

Debit and Credit card transaction is handled by PayPal and no financial information is stored on our website or related servers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

  • Age Verification if we have a reasonable suspicion you are below the age of 18 years.
  • To send you newsletters and details of offers and promotions in which we believe you will be interested
  • To improve the content design and layout of the website
  • To understand the interest and buying behaviour of our registered users
  • To perform other such general marketing and promotional focused on our products and activities.

Email addresses and personal information will never be passed on to any third party without your express permission except when required to do so by law.

New Age Smoke will never ask you for your user name and password that you use to access the website or any other related service or payment gateway.

Conditions Of Use

New Age Smoke and its affiliates provide their services to you subject to the following conditions. If you visit our shop at New Age Smoke you accept these conditions. Please read them carefully, New Age Smoke controls and operates this site from its offices within the UK. The laws of England and Northern Ireland govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local laws.


All content included on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by New Age Smoke and are protected by international copyright laws.

License and Site Access

New Age Smoke grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.


New Age Smoke website makes use of some unobtrusive cookies to store information on your computer. Some of these cookies are essential and the site won't work as expected without them. Other cookies are used to track your movement within the website. This information is used to improve your user experience and to determine the popularity of our items for sale on the website. We do not store or track any information that can be directly linked to you.

Site Links

Within the site, we have provided links to other sites and information provided by these parties. These links are for your information only and we do not accept responsibility for the content of these sites or for any loss or damages that might arise from your use of them.

Termination and Suspension of registration

If you no longer wish to be registered with us, you may terminate your account at any time by contacting us via the “Contact us” page

New Age Smoke reserves the right to terminate or suspend your registered account at any time if you fail to comply with any of the provisions of these terms of use or for any other reason at our sole discretion.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without the written consent of New Age Smoke.

New Age Smoke reserves the right to make changes to these terms and conditions at any time without notice.

Cooling Off Period / Cancellation

You may return a product within 7 days for no reason, as long as the product it is unused, unopened and in the same condition as received.


Privacy Policy - GDPR

We’re glad you chose to visit the New Age Smoke website! We care about your privacy and the information you share with us and want you to understand how we are using and protecting the information we collect from you. New Age Smoke is respectful of data privacy and adopts best practice in compliance with applicable privacy law and regulations, including the EU General Data Protection Regulation (“GDPR”).

Use of this website

This privacy policy describes the information we collect from you and how it may be stored and processed in the United Kingdom and across the New Age Smoke website described below.

New Age Smoke, provide products, content, and services for a professional and consumer audience and is not intended for individuals under the age of 18 years old. We do not knowingly collect or store personal data provided by anyone under 18 years of age.

If you are a European Union (EU) resident, please note that there are a number of provisions in this privacy policy that apply uniquely to you.

This Document Describes

  • What information we collect and how we collect it
  • How we safeguard your personal data
  • What we do with the personal data we collect
  • The legal basis we have for processing your personal data
  • When and how we share your personal data with others
  • How long we keep your personal data
  • Your rights and preferences
  • How can we help?
  • Getting in touch
What information we collect

The “website” collects data about you that is limited to the kind of information that can be found on a typical business card: first name, last name, job title, employer/company name, work address, work email and work phone number.

To enhance and/or update the information that you have provided to us, we may combine it with professional information or personal data that we collect from third-party sources. The personal data that we refer to in this document is the personal and professional information you provide, as well as information that we obtain from third party sources, both of which we typically combine as one user record.

This website also collects and stores certain information automatically using cookies and similar technologies, including IP addresses, the region or general location of a computer or device accessing the internet, browser type, operating system, page view history, and other useful information.

However, to the extent that any cookie can uniquely identify a computer, mobile device, or tablet (“Device”), or the person using that Device, and you are an EU resident, under the GDPR, this is personal data. Therefore, this privacy policy shall apply to such personal data collected by the “website”.

How we collect it

We collect your personal data when you register to purchase any of the products from our website.

What happens if you don’t provide personal data?

In order for us to provide the products, we need your personal data. Therefore, if you do not provide such personal data, we cannot deliver the products.

How do we safeguard your personal data?

Security of your personal data

New Age Smoke maintains safeguards which include technical and organisational security measures to protect your personal data from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration, and destruction, and we require the third parties we contract with to support New Age Smoke business operations to employ reasonable security measures as well.

We update and test security on an ongoing basis and restrict access to your personal data to only those who need to know in order to provide the New Age Smoke products, content or services to you.

Storage of your personal data

We will store your personal data on a GDPR compliant Internet Host with Internet Servers located in a GDPR compliant data centre. 

These third parties do not use or have access to your personal data other than for general maintenance on our website and New Age Smoke requires such parties to employ at least the same level of security that we use to protect your personal data (see “Security of your personal data” above).

What we do with the personal data we collect
  • We use the personal data that we collect to communicate with you, deliver what you request, improve our service, and to present other information and offers that may be of interest.
  • To communicate with you
  • We may use your personal data to send you important notices, such as communications about your registration, transactions, and changes to the “website” terms, conditions, policies, and/or other internal purposes.
  • To deliver what you request
  • We may use your personal data to provide the products, content or services you request. If you enter a contest, or similar “website” promotion, we may use your personal data to administer such promotion.
  • To improve our service
  • We may use your personal data for auditing, data analysis, and research to improve the “website” products, content and services.
  • We may contact you to offer you additional “website” or third-party products, content or services that may be of interest to you.
The legal basis we have for processing your personal data

The GDPR requires data collectors, such as New Age Smoke, to have a legal basis to use the personal data of EU residents. Therefore, this section shall apply to any such personal data collected by the “website”.

New Age Smoke uses the personal data that you provide to supply you with high-quality products, content and services as you request, to send important notices, and for internal purposes such as auditing, data analysis, and research to provide you with the information you need to make the most informed technology purchasing decisions.

We may also use your personal data to offer you products, content or services that may be of interest to you, based upon your interests or the preferences you shared with us, and may share your personal data with third party sponsors of content, events, and other services or offers.

The legal basis for processing your personal data is your consent. In certain circumstances, we may otherwise process your personal data if New Age Smoke has a legitimate interest in doing so and New Age Smoke is not infringing any of your rights and freedoms.

When New Age Smoke processes your personal data for New Age Smoke’s legitimate interests, New Age Smoke will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not override your interests. New Age Smoke will not use your personal data in circumstances where your rights and freedoms override our legitimate interests unless we have your consent or are otherwise required or permitted to by law.

When and how we share your personal data with others

New Age Smoke may share your personal data to deliver content and services from our sites, affiliated companies and third parties services that might interest you, including sponsored content and events, for business operations, and to comply with valid legal processes.

If you are an EU resident, New Age Smoke will only share your personal data with third parties outside of the New Age Smoke Communications Network, with your consent.

  • For content and services that may interest you or that you request
  • As we mentioned above, your personal data may be shared within the New Age Smoke Communications Network to provide you with information about products, content and services that might interest you and for internal analytical and business development purposes. We may also share your personal data with third parties to deliver third-party sponsored content or other services that you request (see “third party sponsored content and events” below).
  • For business operations
  • We may also share your personal data with third parties we have contracted with to support the “website’s” business operations including delivery, fulfilment, payment processing, email deployment, suppression list management and data processing.
  • As required by law
  • Your personal data may be shared when authorised by law or necessary to comply with a valid legal process.
  • In the event of a new ownership
  • If part or all the ownership of New Age Smoke or any of its products or services are sold or transferred, your personal data will be transferred to the new owner.
International Data Transfers

This section shall apply to any personal data collected by New Age Smoke from EU residents.

If New Age Smoke shares your personal data within the New Age Smoke Communications Network or with any other third party as described in this privacy policy and your personal data will be transferred to a State which is not a Member State of either the European Union or the EEA, or deemed adequate by the European Commission, New Age Smoke (as a data controller/data exporter) will only conduct such transfer (to a data processor/data importer) if there are suitable safeguards in place, such as binding corporate rules, standard contractual clauses, approved Codes of Conduct, or approved certification mechanism. For more information, please contact New Age Smoke Data Protection Officer (Contact details on Contact Us page).

How long we keep your personal data

We retain your personal data for the duration of your business relationship with us, and we hold your information only as long as necessary for each purpose we use it unless we have obtained your consent to use for another or similar purpose.

Your rights and preferences

If you inform us that you want your personal data erased (if you are an EU resident), or that you no longer wish for us to communicate with you for marketing purposes, or to otherwise restrict New Age Smoke processing of your personal data, we may retain some basic information in order to avoid sending you unwanted materials in the future, and to keep a record of your request and our response.

Confirming your personal data

This section shall apply to any personal data collected by New Age Smoke from EU residents.

To confirm that New Age Smoke is processing your personal data, or to access, update or correct the personal data New Age Smoke holds about you, or to obtain a copy to reuse for your own purposes, please contact the Data Protection Officer via the Contact Us Page.

Erasing your personal data

This section shall apply to any personal data collected by New Age Smoke from EU residents.

If you want your personal data erased, please contact the Data Protection Officer via the Contact us Page.

To opt-out of marketing communications

If you want New Age Smoke to stop communicating with you for marketing purposes, please visit your Member personal profile in your Member Section

To restrict the processing of your personal data

If you want to otherwise restrict New Age Smoke processing of your personal data, please contact the Data Protection Officer via the Contact Form.

How can we help? Getting in touch

Questions, concerns or complaints:

If you have any questions, concerns or complaints about New Age Smoke personal data practices or this Privacy Policy, we encourage you to get in touch with our Data Protection Officer.

If you believe you have suffered harm due to a breach of your rights by New Age Smoke under this Privacy Policy, and New Age Smoke has not handled your complaint in a reasonably sufficient manner, any EU resident may also file a complaint with the applicable supervisory authority.

The contact information for the New Age Smoke Data Protection Officer is available on the Contact Us page.

What we need to process your request.

If you do get in touch, please make sure to supply us with the exact information you used when registering with our website. This information will be;

  • Exact Name and Surname
  • The exact email address on record.

Without this information we will not be able to identify your account and as such be unable to process your request.

To avoid spam, we will not be responding to requests where we cannot identify your account.


Your feedback is important to us. We’d love to hear your ideas, opinions and comments about New Age Smoke services. Please contact us via the Contact Us page

This is a “living” document and will be updated as things become clearer and changes are made to the regulation.
Last Updated: 19 November 2019 [Version 3]